01
Publish visitor-facing answers
Use focused Help Center articles for product, setup, pricing, billing, integration, privacy, and policy information.
Grounded AI answers
Give every answera source of truth.
Connect focused, maintained knowledge so the agent can answer supported questions, show visitors where the answer came from, and recognize when it should not guess.
- Approved sources
- Public citations
- Knowledge gaps
- Human fallback
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01Approved source
02Relevant retrieval
03Cited answer
From maintained source to cited website answer
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How does the Adealo knowledge base ground AI answers?
Adealo searches published Help Center articles and approved uploaded sources before answering company-specific questions. The agent can show supporting public links, distinguish supported from insufficient evidence, and offer a human path when the available knowledge cannot justify a confident answer.
Accuracy by design
Changing facts need maintained sources—not prompt memory.
Prices, integrations, policies, and product details change. Adealo separates durable behavior instructions from factual knowledge so each source can be owned, updated, published, or removed independently.
02
Add approved internal depth
Use selected uploaded sources for detailed or internal material the agent may reference without publishing it as an article.
03
Show the public source
Let visitors open the supporting Help Center page when a public article grounds the answer.
04
Use gaps as a content queue
Review unanswered and low-confidence questions to decide which source should be created or improved next.
Knowledge workflow
Maintain once. Answer consistently across the journey.
The useful unit is not a pile of documents. It is a focused, current source with a clear audience and a question the agent can reliably match.
- Step 01
Choose the source
Publish customer-facing facts in the Help Center and reserve uploaded knowledge for approved internal or detailed material.
- Step 02
Retrieve before answering
Match the visitor’s question to the most relevant available source and evaluate whether the evidence is sufficient.
- Step 03
Answer, clarify, or hand off
Provide the supported answer, ask one useful question, or bring in a person instead of filling a factual gap.
Knowledge controls
Decide what is public and what the agent may use.
Visibility and AI access are separate decisions. Keep sources focused, remove superseded material, and never place secrets or unrestricted private customer data in the knowledge library.
Workspace controls
- Set Help Center article visibility and AI access.
- Keep one authoritative source for each changing fact.
- Disable or remove sources that are no longer current.
- Review pricing, policy, security, and integration facts when they change.
- Test known, missing, sensitive, and workflow questions before launch.
Follow the conversation forward.
Explore the connected product, workflow, and integration behind this page.
Questions
The practical details.
Adealo can use published Help Center articles and approved uploaded sources such as PDF, DOCX, text, Markdown, HTML, JSON, or CSV material, subject to the workspace’s visibility and AI-access controls.
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