Keep the thread together.
Read incoming messages and replies as a conversation, alongside website chat in the shared inbox.
Your Gmail support email. All together in Adealo.
Forward new support mail from Google Workspace into your shared inbox. Keep your company email address and give your team the context to write a helpful reply.
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Email
Assigned to youA little help with onboarding
jamie@example.com → support@yourcompany.com
Sofia added a private noteSend the onboarding guide.
Copilot draftReady for your review
Hi Jamie, happy to help! Our getting started guide walks your team through the setup. I’ve included it below. Let me know if you’d like a hand with anything.
Getting started guideCompany knowledge
Email that works like a conversation.
Give your team one place to read, coordinate, and reply.
Work as a team.
Assign an owner, add private notes, mention teammates, and resolve the conversation when it is handled.
Prepare a reply with Copilot.
Draft and summarize using the conversation and approved company knowledge. Review the result before sending.
Keep your address. Bring your team together.
- 01
Create your forwarding address.
Enter your company support address in Adealo. Get a unique forwarding destination for that inbox.
- 02
Enable forwarding in Gmail.
Add the destination in Gmail, confirm it, then enable forwarding and save. Google Workspace groups or aliases may need admin routing.
- 03
Verify your sender and test.
Verify your company sending domain with the provided DNS records. Send a test message, reply in Adealo, and check the customer’s next reply stays in the thread.
Your support address stays yours.
Customers write to your company address. Your team handles the replies in Adealo.
- Forwarding uses company-owned domains; free @gmail.com sending addresses are not supported.
- Use exactly your support address as the workspace’s verified custom sender.
- Gmail reads, archives, Sent Items, and replies sent directly in Gmail are not synchronized.
Common questions.
Put your agent to work.
Try Adealo with your own knowledge and team.
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