Do we need a new mailbox at Adealo?

No. Keep your company support mailbox. Adealo generates a unique receiving address for forwarding and routes those messages to your workspace.

Will this work with every provider?

Your provider must support forwarding or administrator routing, and you must be able to verify your company sending domain. Provider restrictions can affect setup.

Can we have several different forwarding sender addresses?

The current setup reuses one verified custom sender per workspace. Your forwarding support address must match that sender. Separate sender configurations for multiple forwarding addresses are not available yet.

Can we use Microsoft 365 instead?

Yes. Connect Microsoft 365 directly through Outlook Email in Adealo, rather than configuring forwarding.

Keep your email provider. Bring support into Adealo.

Use your company’s support address with a provider that supports forwarding. Bring incoming messages into Adealo and reply using your verified company sender.

Create your agent See the setup

14-day trial · No card required

adealo.Shared inboxSSofia

A little help with onboarding

Assigned to you

JLJamie Lee10:42

Hi! Where can I find the getting started guide for our new teammates?

jamie@example.com → support@yourcompany.com

Sofia added a private noteSend the onboarding guide.

Copilot draftReady for your review

Hi Jamie, happy to help! Our getting started guide walks your team through the setup. I’ve included it below. Let me know if you’d like a hand with anything.

Getting started guideCompany knowledge

You review. You send.Use draft

Illustrative preview · Try switching between email and chat.

Email that works like a conversation.

Give your team one place to read, coordinate, and reply.

Keep the thread together.

Read incoming messages and replies as a conversation, alongside website chat in the shared inbox.

Work as a team.

Assign an owner, add private notes, mention teammates, and resolve the conversation when it is handled.

Prepare a reply with Copilot.

Draft and summarize using the conversation and approved company knowledge. Review the result before sending.

One address for customers. One inbox for your team.

01
Create a destination.
Add your company support address in Adealo and generate its unique forwarding address.
02
Forward incoming mail.
Configure forwarding or routing in your provider. Complete any required confirmation and enable the rule.
03
Verify and start replying.
Verify your company sending domain, then test an incoming message, a reply from Adealo, and the customer’s follow-up.

A clear owner for every message.

Assign support email to your teammates. Add context privately and review each reply before sending.

Use a company-owned support domain and verify the exact sender address.
Your email provider’s forwarding and routing policies still apply.
Forwarding does not mirror read flags, folders, deletions, or replies made in your original provider.

Common questions.

Keep exploring.

Shared inbox

Bring email and website chat into the same workspace.

Knowledge base

Give Copilot the company knowledge it needs.

All integrations

Connect your calendars, CRM, and team tools.

Put your agent to work.

Try Adealo with your own knowledge and team.

14-day trial · Up to 100 verified AI outcomes · No card required

Create your agent