Effective Date: 2025-08-15
These Terms of Service ("Terms") constitute a legally binding agreement between Adealo OU, an Estonian company with registration number 16200000 and registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia ("Adealo", "we", "us", or "our") and you ("Customer", "you", or "your"), whether you are accessing our services as an individual or on behalf of an organization.
By accessing, registering for, or using the Adealo platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
For purposes of these Terms:
Adealo provides a cloud-based customer communication platform that enables businesses to interact with their customers through various communication channels, manage customer relationships, and analyze communication patterns.
We strive to maintain 99.5% uptime for our Services, excluding scheduled maintenance windows. We will provide reasonable advance notice of planned maintenance that may affect service availability.
We may modify, update, or enhance the Services from time to time. We will notify you of material changes that significantly impact your use of the Services through your Account dashboard or email.
The Services may include integrations with third-party platforms and services. Your use of such integrations is subject to the applicable third party's terms of service and privacy policies.
To use the Services, you must create an Account by providing accurate and complete information. You are responsible for maintaining the accuracy of your Account information.
You are responsible for:
You may authorize employees, contractors, or agents to access the Services on your behalf. You remain fully responsible for all Authorized Users' compliance with these Terms.
You may use the Services solely for your legitimate business purposes and in accordance with these Terms and all applicable laws.
You may not, and may not permit others to:
You must comply with all applicable local, national, and international laws and regulations, including but not limited to data protection laws (such as GDPR), anti-spam laws, and export control regulations.
Our Services are offered through various subscription plans with different features and usage limits. Your specific plan details, including features, user limits, and pricing, are set forth in your order confirmation or Account dashboard.
Subscription fees are billed in advance on a monthly or annual basis as selected during registration
All fees are non-refundable except as expressly provided in these Terms
You must provide valid payment information and authorize us to charge applicable fees
Late payments may result in service suspension and additional fees
We may change our pricing with at least 30 days' written notice. Price changes will take effect at your next billing cycle. If you do not agree to price changes, you may cancel your Subscription as provided in Section 8.
You are responsible for all applicable taxes, duties, and government-imposed fees, except for taxes based on our net income.
We may offer free trial periods for new users. Free trials are subject to the same terms as paid subscriptions, except for billing obligations. We may terminate free trials at any time without notice.
We may make beta, preview, or experimental features available. These features are provided "as is" without warranties and may be changed or discontinued without notice.
You retain all rights, title, and interest in your Customer Data. We do not claim ownership of your Customer Data.
We process Customer Data solely to provide the Services and as described in our Privacy Policy. We act as a data processor with respect to personal data you control.
We are committed to compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. Our data processing practices are detailed in our Privacy Policy and Data Processing Agreement.
We implement appropriate technical and organizational measures to protect Customer Data against unauthorized access, alteration, disclosure, or destruction.
We will retain Customer Data during your Subscription term and for 30 days after termination, unless longer retention is required by law or you request earlier deletion.
Your Subscription begins on the date you complete registration and continues for the term specified in your selected plan (monthly or annual).
Subscriptions automatically renew for successive periods of the same duration unless either party provides notice of non-renewal at least 30 days before the current term expires.
You may terminate your Subscription at any time through your Account settings. Termination will be effective at the end of your current billing period.
We may terminate your Subscription immediately if you:
Upon termination:
We own all rights, title, and interest in the Services, Documentation, and any derivatives thereof, including all intellectual property rights.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services during your Subscription term.
If you provide feedback, suggestions, or ideas about the Services, we may use such feedback without any obligation to you.
You grant us a limited license to process, store, and transmit Customer Data solely as necessary to provide the Services.
We warrant that the Services will perform substantially in accordance with the Documentation under normal use.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ADEALO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
The limitations in this Section 11 apply regardless of the form of action and will survive even if any limited remedy fails of its essential purpose.
You agree to defend, indemnify, and hold us harmless from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
You represent that you are not located in, or a national of, any country subject to EU or Estonian export restrictions or economic sanctions. You will comply with all applicable export control and trade sanctions laws.
These Terms are governed by and construed in accordance with the laws of Estonia, without regard to conflict of law principles.
Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Estonia.
Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiations for at least 30 days.
We may modify these Terms from time to time. We will notify you of material changes by email or through the Services at least 30 days before the effective date. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.
These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Adealo regarding the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
Neither party will be liable for any failure to perform due to circumstances beyond their reasonable control, including but not limited to acts of God, government actions, or network failures.
The parties are independent contractors. These Terms do not create any partnership, joint venture, or agency relationship.
Notices under these Terms may be sent to your Account email address or our legal contact: legal@adealo.com.
These Terms are written in English. Any translations are provided for convenience only, and the English version will prevail in case of conflicts.